What Our Students Walk Away With

Best Practices

Standard Precautions, bloodborne pathogen prevention, and sharps safety

Confidence

NHA CPT exam blueprint, study strategy, and eligibility requirements

Workforce Ready

Resume, interview prep, and a first-year career development plan

Meet Your Instructor

Christy Haywood brings over a decade of real-world phlebotomy experience to Apex Phlebotomy Institute — the kind that only comes from years on the floor, not just in a classroom. Since 2015, she has served as a Patient Services Representative and Phlebotomist at Mako Medical Laboratories in Raleigh, NC, handling specimen collection, drug screens, and pathology and cytology samples with precision and consistency. Before that, she spent time at UNC REX Hospital as a Customer Service Tech/Phlebotomist, mastering venipuncture technique, patient identification protocols, and the customer service skills that make a technician trustworthy at the bedside. Christy earned her Phlebotomy Certificate from Wake Technical Community College in 2014, and her career reflects a rare combination: technical accuracy, operational efficiency, and genuine warmth with patients. Her earlier background as an Executive Office Manager at IBM also gives her a sharp eye for organization, communication, and training — skills she now brings directly into the classroom. Students in Christy's courses get more than technique. They get a mentor who has drawn blood in high-volume clinical settings for years and knows exactly what it takes to walk into a lab or hospital on day one and perform with confidence.

Every module is built the same way

Apex Phlebotomy Institute uses the same instructional model already proven in all of the ApexOS Leadership Series. Each module has four parts: a short video lesson built from the facilitator deck; an audio-only companion for the drive in; a live facilitated session — discussion, tabletop, or role-play, where real judgment gets built; and a practice set — an infographic, a flashcard deck, and a knowledge-check quiz. Students move through the async pieces on their own time and come together only for the part that has to be live.

Curriculum

15 Chapters · 196 Lessons

    1. (Included in full purchase)

      Welcome To Apex Phlebotomy Institute

    2. (Included in full purchase)

      Lesson 1.1 — What Is Phlebotomy?

    3. (Included in full purchase)

      Lesson 1.2 — The Role of the Phlebotomy Technician

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      Lesson 1.3 — Where Do Phlebotomists Work?

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      Lesson 1.4 — The Patient Comes First

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      Rapid Recall

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      Lesson 1.5 — The Phlebotomist as a Healthcare Professional

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      Lesson 1.6 — The Specimen Is Not "Just Blood"

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      Knowledge Check

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      Lesson 1.7 — Your Role in the Patient Experience

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      Lesson 1.8 — The Phlebotomy Technician's First Rule

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      LESSON 1.9 — The Phlebotomist and the Healthcare Team

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      Field Activity

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      End-of-Module Quiz

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      Lesson Conclusion

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      Lesson 2 Healthcare Law, Ethics & Professionalism Overview

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      Lesson 2.1 Healthcare Law & Regulation

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      Lesson 2.2 Patient Rights

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      Lesson 2.3 Ethical Principles

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      Lesson 2.4 Scope of Practice

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      Lesson 2.5 Professionalism & Professional Identity

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      Lesson 2.6 Accountability & Responsibility

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      Lesson 2.7 Professional Boundaries & Social Media

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      Lesson 2.8 Delegation, Supervision & Workplace Responsiblity

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      Lesson 2.9 Safety Culture & Ethical Decision-Making

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      Lesson 2.10 Apex Professional Accountability Model

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      Field Activity

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      Lesson Conclusion

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      End-of-Module Quiz

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      Module 3: Anatomy & Physiology for Phlebotomy Overview

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      Lesson 3.1 — The Circulatory System

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      Knowledge Check

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      Field Activity

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      Lesson Concludsion

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      Lesson 3.2 — Blood & Its Components

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 3.3 Major Veins Used for VEnipucture

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 3.4 Selecting A Venipuncture Site

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 3.5 Anatomy & Physiology

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      Knowledge Check

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      Field Activity

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      End-of-Lesson Quiz

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      Lesson Conclusion

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      Rapid Recall

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      Lesson 4.1 Infection Prevention & Safety

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 4.2 Needlestick & Sharp Safety

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 4.3 Bloodborne Pathogens

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 4.4. Workplace Safety

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Rapid Recall

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      Lesson 5.1: HIPAA, Patient Privacy & Health Information Security

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 5.2: HIPAA Privacy Rule, Patient Rights & Minimum Necessary

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 5.3: HIPAA Security, Electronic Information & Technology

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      Knowledge Check

    11. (Included in full purchase)

      Field Activity

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      Lesson Conclusion

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      Lesson 5.4: HIPAA Breach, Incident Reporting & Professional Application

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Module 6.1 Patient Identification, Verification & Specimen Matching

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 6.2 Patient Communication, Professionalism & Procedure Explanation

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 6.3 Patient Preparation, Consent, Refusal & Special Considerations

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 6.4 Patient-Centered Phlebotomy, Difficult Collections & Professional Response

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      Knowledge Check

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      Field Activity

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      Module 6 Integrated Case Study

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      Lesson Conclusion

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      Lesson 7.1 Phlebotomy Equipment & Collection Systems

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 7.2 Blood Collection Tubes, Additives & Specimen Types

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 7.3 Order of Draw, Specimen Contamination & Collection Sequence

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 7.4 Specimen Handling, Labeling, Transport & Specimen Integrity

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 8.1 Venipuncture Procedure & Collection Technique

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 8.2 The Venipuncture Procedure: From Needle Insertion Thru Specimen Collection

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 8.3 Venipuncture Complications, Failed Collections, Troubleshooting & Post-collection Care

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 9.1 Capillary & Dermal Blood Collection

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 9.2 Capillary Collection Procedure, Order of Collection & Specimen Quality

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 9.3 Special Populations, Pediatric Collections & Difficult Capillary Specimens

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      Knowledge Check

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      Field Activity

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      Rapid Recall

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      Lesson Conclusion

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      Lesson 10.1 Difficult Collections, Complications & Special Venipuncture Procedures

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 10.2 Phlebotomy Complications, Adverse Events & Emergency Response

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 10.3 Special Collections, Vascular Access & Challenging Patient Populations

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Rapid Recall

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      Lesson 11.1 Laboratory Operations, Specimen Processing & Quality Assurance

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 11.2 Specimen Processing, Centrifugation & Specimen Integrity

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 11.3 Laboratory Quality Assurance, Specimen Rejection & Point-of-Care Testing

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      Knowledge Check

    11. (Included in full purchase)

      Field Activity

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      Rapid Recall

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      Field Activity

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      Lesson Conclusion

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      Lesson 12.1 Certification Preparation, Clinical Readiness & Career Development

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 12.2 Clinical Readiness, Competency, Professional Conduct & Practicum Preparation

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 12.3 Career Readiness, Employment Preparation & Continuing Professional Development

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 13.1 Apex Clinical Skills Practicum (Mandatory Face-to-Face)

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      Knowledge Check

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      Field Activity

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      Lesson Conclusion

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      Lesson 13.2 Supervised Venipuncture Competency

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      Knowledge Check

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      Lesson 13.3 Capillary Collection, Difficult Collections, Final Competency & Professional Transition

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      Field Activity

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      Rapid Recall

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      Lesson Conclusion

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      Knowledge Check

    1. (Included in full purchase)

      Congratulations

    2. (Included in full purchase)

      Student Feedback

    1. (Included in full purchase)

      Practice for Exam Day